Burnaby, BC
Office Support
Description
Modern Beauty was established in Calgary, AB, in 1986. Today, we are Canada’s largest family-owned supplier with almost 40 stores across Canada. At Modern, we are the exclusive distributor of numerous product lines recognized worldwide. We are recognized as one of Canada’s Best Managed Companies for our continuous expansions, progressive thinking, and our ability to accommodate our growing client base while ensuring our employees are treated like family.
We are looking for an enthusiastic and knowledgeable Full-Time Office Support Assistant to join our team in our Burnaby West Office and share in our passion for beauty. This position is ideal for a candidate who is very positive, has an outgoing personality, and has demonstrated they can work independently and also thrive in a team atmosphere. This candidate is flexible to perform a multitude of tasks as required by the BC Team. Our ideal candidate will possess the customer service soft skills that will allow for a high level of customer support. This candidate will also be reliable, dependable and have an eye for detail.
Expectations
- Assisting sales managers in scheduling detailing days with manufacturers
- Education – coordinating with Head Office for when we have inhouse classes
- Checking quality of returned products to ensure it is returnable; cross reference with invoice to ensure return policy is in effect; sorting defective items into appropriate bins
- Processing defective product paperwork and sending to Head Office and managing (picking item from warehouse and preparing package) distribution of exchanged products to customers
- Coordinating with appropriate departments to complete the processes of defective replacements, color switches, and retail switches
- Answering phones and providing exceptional customer service in answering questions or resolving issues
- Managing sales representative inventory of carstock, working stock and bag deals
- Training new reps on EZ-mobile for entering ticket sales, defective replacements, returns, colour switches, etc.
- Entering signed salon contracts for Moroccanoil, Unite, etc. into ACCPAC
- Perform other duties as required
Requirements
- Comprehensive benefits including extended health benefits with life insurance, vision and dental coverage
- Exceptional customer service skills - develop and maintain positive client relationships
- Willingness to retain product knowledge to promote sales
- Strong technical aptitude - ability to learn a new computer system
- Ability to multitask and adapt to shifting priorities - flexibility to work in multiple departments
- Excellent interpersonal and communication skills
- Extremely organized and detail oriented
- Strong and effective time-management skills
- Works well under pressure
- Self-starter and willing to learn cross functional duties
- Reliable and dependable
- Previous customer service and administrative experience required
- Experience in the beauty industry is an asset but not required
If you qualify for this position and believe you would be a good fit, please submit your resume. We wish to thank all applicants for their interest. Please note that only candidates selected for an interview will be contacted.
